Aveldo Support
We are here to help.
Something not working, or a question the app does not answer? Write to us and we will get back to you. Aveldo is a gym workout and progress tracking app for iPhone; the questions below are the ones we hear most.
Contact
Email: legal.aveldo@hotmail.com
We usually respond within 24 to 48 hours.
Download: Aveldo on the App Store.
Frequently asked questions
Do I need an account to use Aveldo?
Yes. You sign in with your Apple Account or Google account, then choose a name and a username, which is how friends see you. Your training itself stays on your iPhone; with Aveldo Membership a copy of your workouts is also kept on our server and syncs when the app opens. What an account stores is in the Privacy Policy.
How do I add friends?
Open your Profile and tap a free slot under Friend Streaks, then Invite with a link and send it. When your friend opens the link and taps Add friend, you are friends right away and see each other's week and streak. You can remove a friend at any time from their profile.
Where is my training stored?
On your iPhone, in the app's own database, and that copy is the one the app works from. If you are an Aveldo member, a copy of your workouts, exercises and sets is also kept on our server in the European Union, readable by no other user, and brought to your other devices when the app opens.
Why did Aveldo ask me questions when I first opened it?
To set itself up around how you train: your weekly goal, training days, reminder time, rep range, rest length, sets per exercise, weight step and unit. Every answer becomes a default you can change later under Settings.
Is there a free version of Aveldo?
Yes, and it is most of the app: unlimited workout logging, up to four routines, unlimited custom exercises, the automatic rest timer, workout reminders, weekly streaks, the post workout comparison, the last 90 days of progress history, the basic progress and body insights, friends and friend streaks, and sharing training plans, with no advertising.
What is Aveldo Coach?
Aveldo Coach is a chat about your own training, answered by an AI model that reads what you logged in Aveldo: it can explain how an exercise or a muscle group is progressing, build routines around your setup, and propose changes to a routine that you apply with one tap. It is in beta and free for every account while the beta runs, with a limit on how many messages you can send per day and per week. Its answers can be wrong or incomplete, so treat them as suggestions, not as medical advice.
Are my Coach chats private?
Your Coach messages, with a small training profile and the figures the Coach computes from your log, go to our server and from there to Google's Gemini API to produce the answer. Every chat is saved on our server, including the Coach's answers, the cards it proposed and what you did with them, so we can improve the Coach during its beta. Only the Aveldo team reads them; no other user ever sees them, and they are never sold or used for advertising. Deleting a chat in the app removes it from your iPhone, and deleting your account removes the server copy too. The details are in the Privacy Policy.
What does Aveldo Membership include?
Unlimited routines, automatic weight increases, routine readiness, unlimited progress history (6 months, a year and all time), the advanced progress insights (Typical Rep Range, Muscle Distribution, Performance Consistency, Peak Performance, strength trends per muscle and per routine), the Body screen's sets face, cloud backup and sync, and CSV export and import.
What does Aveldo Membership cost?
It comes three ways: a monthly subscription, a yearly subscription, or a one time lifetime purchase. All three unlock exactly the same features. The current price for your region is shown in the app and on the App Store.
How do I cancel my Aveldo Membership?
On your iPhone, open Settings, tap your name, then Subscriptions, and manage Aveldo there. Aveldo's own Settings has a Manage membership row that opens the same controls. Cancelling stops the next charge and leaves the period you have already paid for running to its end. Deleting the app does not cancel a subscription, and we cannot cancel one for you.
I bought Aveldo Membership but a new device shows it locked.
Make sure the new iPhone uses the same Apple Account as the purchase, then open Settings, tap the Aveldo Membership card and use Restore. The unlock is tied to your Apple Account.
How do I move my workouts to a new iPhone?
With Aveldo Membership: sign in with the same account on both iPhones and open the app; new workouts are fetched when it launches. Without a membership, your training moves with an iPhone backup or Apple's device to device transfer, like any other app's data.
I deleted a workout by accident.
Check the Tray, under Settings. Deleted workouts, exercises and sets are kept there rather than destroyed, until you empty it yourself. Swipe an item to restore it, or use Restore all in the Tray's menu.
I deleted the app and lost my workouts.
The local copy goes with the app, and reinstalling starts empty. If you are an Aveldo member, sign in again and your workouts come back from the server copy when the app opens. Otherwise an iPhone backup made before deleting is the way back. If you are stuck, write to us.
How do I delete my account?
Settings, then Delete Account at the very bottom. It asks you to type DELETE because there is no way back: the account, your name and username, your friendships, its settings, the server copy of your workouts and your feedback are removed at once, and the app returns to its first run state.
What is gym mode?
Starting a workout locks the screen: the tab bar hides so you cannot mis-tap between sets, and only the set lines take input. The back arrow leaves the workout running, and the checkmark top right finishes it.
Why does a set line show grey numbers?
Those are hints, not data: the weight and reps you did last time for that set, or the bottom of your rep range for a set with no history. Nothing counts until you type it. The weight itself carries over from your last session, so you start where you left off.
Why did my next session start with a heavier weight?
Automatic weight increase, an Aveldo Membership feature you can switch off under Personalization. When a set reached the top of your rep range last time, it comes back one step heavier, with its rep hint starting over at the bottom of the range. A set that fell short keeps its weight. Reps always start empty.
Why did the rest timer not start?
The timer starts when you leave a set line after typing its reps. Check under Personalization that the automatic rest timer is on and its style is not off, and note that the rest after an exercise's last set is skipped if you turned that option on.
How is the Strength Trend calculated?
For each exercise, the best set of a session gives an estimated one rep max from weight and reps (the Epley formula, sets of 1 to 15 reps). The trend compares the latest session in the window with the first, per exercise, and averages the changes. Bodyweight and timed exercises stay out, and an exercise needs sessions on two different days before it counts.
How is muscle recovery calculated?
Every completed set takes a fixed slice off its muscle group's recovery, and time pays it back linearly over 72 hours. It is a model from your log, not a measurement of your body.
Why does the Progress screen stop at 90 days?
The free version shows the last 7, 30 and 90 days. Aveldo Membership adds the last 6 months, the last year and all time. Your workouts are never deleted either way; only the window changes.
Are the percentages medical advice?
No. Every figure in Aveldo is arithmetic on the sets you typed in, not a measurement of your body, and none of it is a substitute for professional advice.
How do I report a bug?
The quickest way is the Feedback row on your Profile, which sends your message straight to us. For anything that needs more, send the steps to reproduce it, your app version and your device model to legal.aveldo@hotmail.com.